Frequently Asked Questions (FAQ)

1. What is RARCO?

RARCO is a lifestyle brand owned and operated by RARCO Lifestyle Private Limited. We offer thoughtfully designed, high-quality lifestyle and personal care products created to enhance everyday living while maintaining quality, consistency, and value.

2. How do I place an order on RARCO?

Placing an order is simple:

  • Browse our products and add items to your cart

  • Proceed to checkout and enter your shipping details

  • Select a payment method and complete the payment

Once your order is confirmed, you will receive an order confirmation via email or SMS.

3. Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders, view order history, and enjoy a faster checkout experience in the future.

4. What payment methods do you accept?

We accept multiple secure payment options, including:

  • Credit & Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (COD) on select pin codes

All payments are processed through secure, encrypted payment gateways.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available on select pin codes. Availability is automatically shown at checkout based on your delivery location. RARCO reserves the right to enable or disable COD for certain orders.

6. How long does delivery take?

Orders are usually delivered within 3–7 business days after dispatch. Delivery timelines may vary based on your location, courier partner operations, or unforeseen circumstances.

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track the real-time status of your delivery.

8. What is your return and refund policy?

We accept returns only for damaged, defective, or incorrect products reported within 48 hours of delivery. Products must be unused and in original packaging.

For full details, please refer to our Refund & Return Policy page.

9. Can I cancel my order?

Orders can be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled.

10. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery at info@rarcolifestyle.com with:

  • Your Order ID

  • Clear images or videos showing the issue

Our support team will assist you promptly.

11. Are RARCO products safe to use?

Yes. RARCO products are manufactured in certified facilities and undergo quality checks to meet safety and performance standards. Always follow the usage instructions mentioned on the product packaging.

12. Do you ship internationally?

Currently, we ship only within India. International shipping may be introduced in the future.

13. How can I contact customer support?

You can reach us at:

Email: info@rarcolifestyle.com

Business Hours: Monday to Saturday, 09:00 AM – 7:00 PM (IST)

We aim to respond within 24–48 business hours.

14. How do I stay updated on new launches and offers?

Follow us on our social media channels and subscribe to our newsletter to receive updates on new products, exclusive offers, and brand announcements.

15. Do you offer bulk or corporate orders?

Yes. For bulk purchases, corporate gifting, or business collaborations, please email us at info@rarcolifestyle.com.

16. How can I provide feedback?

We value your feedback. You can share your suggestions or experience by emailing us at info@rarcolifestyle.com. Your input helps us improve and grow.